I just wanted to share with you all some great customer service I received from the Ark Corporation, but before all that let me tell you the story.
So I stupidly forgot to lock the tow-ball down on to my vehicle before I drove off, luckily the safety chain was connected however it was longer then the slack of my wiring subsequently ripping out the wiring. As this was an ezi-connect wiring harness it connects in stages so I only required the first section of cord not the whole kit. (Around $95).
I phoned up Ark Corp, spoke to the bloke there, he was more than happy to send me one via post. Saved me a lot of time and a lot of money.
Also these kits are brilliant for anyone that doesn't like messing around with hot soldering irons, click and connect and away you go. I highly recommend them!!
FYI - I'm not sponsored by Ark.
Thanks for reading.