Bad news Plucka - which trimmer did you buy?
I had the ST1500e, the older model without the speed feed head. I had to buy a new one straight away as I bought it at Masters so got the new model. Speed feed head is good and seems a little more power than the old model but seems to drain battery a bit quicker too.
Very dissapointed with Ego warranty service though. Spent 3 days just trying to ring their support line, would never get through and messages left never returned. Ended up ringing their sales number (answered immediately what a surprise) and only then I got someone in support to call me back.
I have to take the trimmer back to total tools who then ship it to Ego for assessment and repair. I pointed out the consumer law that it's my choice for a replacement or refund considering it's a major fault but they wouldn't budge. The support guy even had the gaul to say the fault could be due to lack of maintenance on my behalf, maintenance on a battery trimmer, what a laugh.
Seems like Ego are happy to ignore Australian consumer law and I now have big questions over the reliability of their gear, 15 months before the motor dies isn't good. Also not sure if it's just me but anyone notice the bump heads wearing out quickly? The plastic just seems to wear thin and I was almost worn through my third head in 15 months, $50 a pop to replace. Starting to wonder if the gear is up to commercial use.