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Smashed Window

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AndoTheMando
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Smashed Window
#1

well, It was only a matter of time I suppose.  But I shot a rock through a sliding door window with my whipper .. 

Last job of the day too!! 

And did it make a mess !!   it was everywhere...   I couldn't believe it !!!

  I didn't know if I should claim it through my insurance or the customers insurance or what !!

In the end it cost me $500 bucks for a new glass door....Urgggg

 

Has this happened to you guys?

and whats the best way to go about this ? 

Cheers


Posted 09 May 2018 - 06:15 PM

bellarinelawns
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Smashed Window
#2

I'm of the opinion that you are invited onto the property and that the owner covers a certain level of risk/damage. If you are reckless such as letting a lawn mower roll into a car or into a glass Window then you are liable but if thru your normal mowing or brush cutting methods, a stone us flicked up and causes damage, then the owner should accept the risk and damage bill. Your excess is $500 which is ridiculouslying high as most windows we break will be less than $500. I have seen this topic many times and there never has been a conclusive answer. We need the insurance companies to step forward and give a clear answer. Maybe quite certain that if you broke a $5000 Window with a rock that had rolled out of the garden, that you insurance company would be laying the liability on the buildings liability policy and not yours.
Posted 09 May 2018 - 07:15 PM

DB86
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Smashed Window
#3

It took me 15 years to break my first window.

 

Last year, Melbourne Cup day public holiday. First job of the day. A tiny piece pebble flicked from the line trimmer shattered the clients bedroom window, went off like a bomb. 

 

Because the repair job was a "public holiday call out", the cost was heavily inflated. 

 

Luckily the owner and I agreed to  split the cost in half to ovoid paying insurance excess.


Posted 09 May 2018 - 07:55 PM

CGAHS
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Smashed Window
#4

my one and only, in 30 odd years, was also a sliding door - my own


Posted 09 May 2018 - 08:01 PM

crocster
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Smashed Window
#5

Yes me too CG, in 35 years I've never broken a window (no offence meant Ando - #### happens) - I was doing a job today cleaning up a weed infested pebble garden bed that I'd sprayed a fortnight ago down the side of a narrow McMansion with big glass all the way down - I used a whipper that still has the guard attached and walked backward down the length of the bed so the string rotation would send any stones away from the windows - I'm sure it will happen to me one day but I dodged a bullet for today anyway


Posted 09 May 2018 - 08:09 PM

bakes
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Smashed Window
#6

I feel your pain Ando, my last one was not to long ago and that cost me $550.


Posted 09 May 2018 - 11:00 PM

AndoTheMando
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Smashed Window
#7

hahahaha  

 Ive been in the business for 3 months and Ive already done one, !!

 

and of all the glass in this guys house , i broke the biggest !! 

 

Expensive Day  (sigh) 


Posted 10 May 2018 - 07:21 AM

Lucky
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Smashed Window
#8

Ive done a glass sliding door and two car windows with rocks and put the head of the whipper thru a garage window once.

 

All cost less than the $500 excess it would of cost me to claim. 

 

I just replace the glass no argument, it doesn't take many mows until the cost is recouped, its tax deductable and you will have very happy clients.


Posted 10 May 2018 - 09:21 AM

plucka
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Smashed Window
#9

I've been lucky so far but can see how easily it could happen.  Only thing I did recently was decimate a small plant when I was careless with the trimmer, of course had to be right near the front steps so very obvious.  $15 to replace.

 

I'm no legal expert but my feeling is can the blame be attributed to one party?  If the owner leaves something in the lawn that shouldn't be there eg a tent peg then I feel they should pay for any damage that may cause.  Likewise if you are trimming next to gravel/rocks that are obvious then you are liable for any damage that results.   A stray pebble in the lawn though- no one's fault really so maybe both parties pay half?

 

What lucky says is true as well, cost is tax deductible and it may be worth taking the hit if it means keeping a good client that could be worth thousands over many years.


Posted 10 May 2018 - 01:13 PM

CGAHS
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Smashed Window
#10

I've been lucky so far but can see how easily it could happen.  Only thing I did recently was decimate a small plant when I was careless with the trimmer, of course had to be right near the front steps so very obvious.  $15 to replace.

 

I'm no legal expert but my feeling is can the blame be attributed to one party?  If the owner leaves something in the lawn that shouldn't be there eg a tent peg then I feel they should pay for any damage that may cause.  Likewise if you are trimming next to gravel/rocks that are obvious then you are liable for any damage that results.   A stray pebble in the lawn though- no one's fault really so maybe both parties pay half?

 

What lucky says is true as well, cost is tax deductible and it may be worth taking the hit if it means keeping a good client that could be worth thousands over many years.

this is when you make it known right from the start that you won't be liable as its possibly an accident waiting to happen


Posted 10 May 2018 - 04:50 PM

k1w1
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Smashed Window
#11

I broke my first one a while back after 10 years. Didn't realize I did it (small hole in window) Customer rings me that night so I call round first thing next day. He said he will clam on insurance so I offer to do the next two mows($30 mow) free. we all walk away happy


Posted 16 May 2018 - 09:49 AM

bakes
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Smashed Window
#12

I took another mongrel #### window out today, not happy Jan


Posted 09 August 2018 - 12:32 AM

crocster
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Smashed Window
#13

Sorry to hear that - how did it happen? - mower or whipper? - I'm interested because (touch wood) I haven't had to make a claim yet and want to avoid it in the future - my hunch would be a whipper unless it was a rideon or push mower without catcher/side throw?


Posted 09 August 2018 - 07:59 AM

bakes
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Smashed Window
#14

Sorry to hear that - how did it happen? - mower or whipper? - I'm interested because (touch wood) I haven't had to make a claim yet and want to avoid it in the future - my hunch would be a whipper unless it was a rideon or push mower without catcher/side throw?

G'day Croc,

It was the Honda mower with the mulch plug in and I was about 10 metres away from the window, didn't notice it until I had finished mowing, but I know it was me as I do a check these days before I start, just about to head out and meet the glazier on site to let him in.


Posted 09 August 2018 - 09:35 AM

crocster
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Smashed Window
#15

G'day Croc,

It was the Honda mower with the mulch plug in and I was about 10 metres away from the window, didn't notice it until I had finished mowing, but I know it was me as I do a check these days before I start, just about to head out and meet the glazier on site to let him in.

That's a bugger mate! - I recall you posting you've got a Chonda? - like a GXV160 on a non- Honda base - it's interesting to me because when I bought the HRX217 I noticed that the blades were set up above the deck edge by about 9mm or so and it caused problems with the skirt hanging up when mowing on the lowest settings (solved now because I don't mow low any more even with couch) whereas my other Honda mowers have the blades set a fair bit lower and closer to the deck edge maybe 4-5mm - anyway I've found the HRX just doesn't spit stuff out the sides for whatever reason - it's a pretty forgiving mower all round.


Posted 09 August 2018 - 08:38 PM

bakes
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Smashed Window
#16

That's a bugger mate! - I recall you posting you've got a Chonda? - like a GXV160 on a non- Honda base - it's interesting to me because when I bought the HRX217 I noticed that the blades were set up above the deck edge by about 9mm or so and it caused problems with the skirt hanging up when mowing on the lowest settings (solved now because I don't mow low any more even with couch) whereas my other Honda mowers have the blades set a fair bit lower and closer to the deck edge maybe 4-5mm - anyway I've found the HRX just doesn't spit stuff out the sides for whatever reason - it's a pretty forgiving mower all round.

Correct mate its a Chonda


Posted 09 August 2018 - 08:53 PM

AndoTheMando
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Smashed Window
#17

you must of been unlucky to break a window with your mower ..

I find myself picking up rocks and stones now at all my customers....lol


Posted 09 August 2018 - 08:58 PM

Supernova
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Smashed Window
#18

Sorry to hear that Bakes. I had a near miss today when mowing a small yard, I was approx 3 metres away from patio windows when I heard the loudest bang. I thought "shots fired!" 

It turned out to be a twisted piece of metal the thickness of a pen which came out the side and struck the fence nearby. No idea how it ended up on this lawn but just glad no damage or injury done.

 


Posted 13 August 2018 - 10:00 PM

"If you always do what you’ve always done, you will always get what you’ve always got"


bakes
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Smashed Window
#19

Sorry to hear that Bakes. I had a near miss today when mowing a small yard, I was approx 3 metres away from patio windows when I heard the loudest bang. I thought "shots fired!" 

It turned out to be a twisted piece of metal the thickness of a pen which came out the side and struck the fence nearby. No idea how it ended up on this lawn but just glad no damage or injury done.

That was your warning shot, very lucky it was the fence, that is one of the dangers with mowing, you have no control of where an object is going to go that gets flung out from your mower, personally I prefer it to hit a fence or smash a window, than hit yourself or someone else.


Posted Yesterday, 03:54 PM

Ply313
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Smashed Window
#20

I have a few jobs with littke stones and rocks always in the grass. One where the kids always seem to mess with the garden rocks and leave them in yhe lawn. I've made it very clear to these customers that if my machines put one through a window I will take zero responsibility.
Posted Today, 09:07 AM




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