Yer, took about a month to get a warranty claim on the chainsaw.
Stihl also took about a month to come to the party with a hla65 & hla 85, although they replaced both machines, which was substantial.
It was the drive on the ego that was the prob right ?
Was considering the sp steel deck ego considering that its only a couple of kilo's more than the push.
I don't really require sp but it'd be nice to try , given that it the sp failed it would be that light to push, I proly wouldn't care.
Anyway, I think the more difficult they make warranty claims, the more reluctant you will be with your next one.
Worst example is with used cars. Ive known cases where they say they've repaired the car, only to find its just the same.
After having your car multiple times for lengthy periods, they hope you'll just give up.
Let us know the result. What excuses are they offering ?