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Ego 56 Volt Warranty Repair Experiences

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JNB
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Ego 56 Volt Warranty Repair Experiences
#61

Mostly I use my Honda HRX217, the Ego was only used for few clients who have difficult access such as lifting mower.

 

Within that 9 weeks, I had no choice to lift HRX again


Posted 19 October 2018 - 08:52 PM

JNB
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Ego 56 Volt Warranty Repair Experiences
#62

I think the reality is we need backup gear to do this as a business - can't rely on anyone fixing things on the spot for us.

 

I didnt ask the repairer to do on the spot. Also, I didnt ask them for 9 weeks either


Posted 19 October 2018 - 08:55 PM

crocster
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Ego 56 Volt Warranty Repair Experiences
#63

I didnt ask the repairer to do on the spot. Also, I didnt ask them for 9 weeks either

Yep I get it JNB but even 2 or 3 days if it's the only bit of gear you've for that application costs you more than the gear is worth - I've got a lot of spare gear in the shed, much of it from Gumtree, that I can use if my main gear poops itself.


Posted 19 October 2018 - 09:01 PM

crocster
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Ego 56 Volt Warranty Repair Experiences
#64

Link doesn't work JNB


Posted 19 October 2018 - 09:03 PM

JNB
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Ego 56 Volt Warranty Repair Experiences
#65

read the post above that you quoted. Post #67


Posted 19 October 2018 - 09:04 PM

JNB
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Ego 56 Volt Warranty Repair Experiences
#66

I REPEAT

 

 
Ego 56 Volt Warranty Repair Experiences
#67 icon_share.png

Mostly I use my Honda HRX217, the Ego was only used for few clients who have difficult access such as lifting mower.

 

Within that 9 weeks, I had no choice to lift HRX again


Posted 19 October 2018 - 09:06 PM

crocster
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Ego 56 Volt Warranty Repair Experiences
#67

Oh OK, I get it, you use a 217 and the EGO was for a few difficult to get top jobs - yep - I tried to point out to them that, in this age of social media and forums like ours, a handful of customer bad experiences reported widely can really hammer a brand's reputation but I'm not sure I got through - really, if your failure rate is that low, and the gear is really disposable/non repairable to the manufacturer, just give the client another one and keep them onside.


Posted 19 October 2018 - 09:13 PM

JNB
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Ego 56 Volt Warranty Repair Experiences
#68

as I said previously, I don't hate the products. Nothing wrong with the products. However, is it a reasonable time to take 9 weeks to repair?

I NEVER said the products BAD


Posted 19 October 2018 - 09:18 PM

crocster
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Ego 56 Volt Warranty Repair Experiences
#69

as I said previously, I don't hate the products. Nothing wrong with the products. However, is it a reasonable time to take 9 weeks to repair?

I NEVER said the products BAD

Neither did I


Posted 19 October 2018 - 09:24 PM

JNB
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Ego 56 Volt Warranty Repair Experiences
#70

My feedback for them is to improve their support so they can compete with the Big green company. Imo the Ego products are better than other brands


Posted 19 October 2018 - 09:32 PM

drewebb
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Ego 56 Volt Warranty Repair Experiences
#71

I mowed a guys lawn for 2 WET seasons that,s how long he waited for his Ryobi mower to be repaired


Posted 19 October 2018 - 10:57 PM

CGAHS
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Ego 56 Volt Warranty Repair Experiences
#72

the Oz market to EGO would be tiny in the scheme of things, they won't find us profitable enough compared to Asia, Europe, US.....


Posted 20 October 2018 - 10:49 AM

crocster
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Ego 56 Volt Warranty Repair Experiences
#73

My feedback for them is to improve their support so they can compete with the Big green company. Imo the Ego products are better than other brands

I'd like to believe that they monitor forums like ours - I certainly advised them to reactivate their account here and  communicate with us - seems like a nobrainer if you want to build brand loyalty in a group of highly  visible expert users and influencers - but I've seen no evidence of it.


Posted 20 October 2018 - 11:51 AM

Fred
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Ego 56 Volt Warranty Repair Experiences
#74

the Oz market to EGO would be tiny in the scheme of things, they won't find us profitable enough compared to Asia, Europe, US.....

Why ?

On a % basis, I cant see any difference ?

 

Cheers Fred.


Posted 20 October 2018 - 05:37 PM

CGAHS
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Ego 56 Volt Warranty Repair Experiences
#75

population .....not enough people will buy one particular brand in a very niche market for them to justify a major commitment here...... 


Posted 20 October 2018 - 06:04 PM

Fred
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Ego 56 Volt Warranty Repair Experiences
#76

population .....not enough people will buy one particular brand in a very niche market for them to justify a major commitment here...... 

That could apply to anything, all major brands etc ?

 

Cheers Fred.


Posted 20 October 2018 - 06:30 PM

CGAHS
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Ego 56 Volt Warranty Repair Experiences
#77

of course - but doesn't excuse EGOs' warranty work....or lack of


Posted 20 October 2018 - 07:12 PM

Fred
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Ego 56 Volt Warranty Repair Experiences
#78

of course - but doesn't excuse EGOs' warranty work....or lack of

No one said it did, particuarly me ! but Im not sure how that relates to your last statement ?

 

Cheers Fred.


Posted 20 October 2018 - 07:26 PM




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