Charging more time than you spend on any of the NDIS job is a offence, there is a task force and they are not messing around the money is for disabled people that need it. it not for contrators to steal. the money they pay is enough
Under-servicing a Participant (charging for one hour, but only delivering 40 minutes of support)
Reporting suspected fraud
The Australian Government is committed to preventing fraud against its programs and services. The National Disability Insurance Agency (NDIA – 'the Agency'), an Australian Government agency, is serious about preventing, detecting and dealing with fraud against the Agency and the National Disability Insurance Scheme (NDIS).
If you suspect someone may be committing fraud against the NDIA or NDIS you should report it.
What you have noticed may not be fraud, but we are still interested.
The best way to report suspected fraud is to call the Fraud Reporting Hotline on 1800 650 717.
What to report
Fraud is defined as:
Dishonestly obtaining a benefit or causing a loss by deception or other means.
We acknowledge that there are a range of behaviours that may seem suspicious, and that some of these might not be fraudulent, they might be mistakes or a misunderstanding – even if a mistake has been made, we need to hear about it so we can fix it.
We encourage you to report suspicious behaviour. Reports can be made anonymously and your rights are protected by law.
What to report – Provider behaviour
Some examples of what you should report about Providers of supports to NDIS participants include:
Concerns about how a Provider conducts business, such as:
- Falsification of invoices
- Having unsuitable or unqualified personnel providing services
- Using NDIA or NDIS branding to mislead Participants
- Providing supports without the consent of the Participant
Encouraging misuse of funds, issues with spending and/or claiming:
- Under-servicing a Participant (charging for one hour, but only delivering 40 minutes of support)
- Altering the dates of supports provided (e.g. to a weekend) to increase the rate charged
- Claiming for supports that were never provided
- Charging for one-to-one rates for supports delivered to a group
- Claiming for supports provided prior to plan approval
- Charging unreasonable amounts/time for travel
Eligibility for registration as an NDIA Registered Provider
- Provision of misleading information in order to obtain registration status (e.g. not holding the appropriate qualifications to provide the services offered, or falsely claiming to hold a higher intensity support qualification than is held).
Misuse of Participant or Agency information
- Inappropriate use of personal information without the consent of Participant
Conflicts of interest
- Suspected collusion with other parties (e.g. involving NDIA staff, Partners in the Community etc.) to gain an advantage
- Attempts to in inappropriately influence Participants to use services which result in a benefit to the provider.