Have been servicing a customer for about a year. Its their parents place and the parents are in a home so house is vacant. Mow lawns and a light trim of shrubs. I priced it really cheap ($45) as the lawns are thin and wispy and no effort for most of the year and then go crazy for a couple of mths....eg SUMMER! I also have a bigger job a few doors down so the economics were good. For a year they have been happy with the service.
Anyway for the first time the son calls me today and says his sister went their today and it looks like it hasnt been touched in ages. I explained that I was their 3 weeks ago and I am due to go again any day now, I was very pleasant. I explained that at this time of year the monthly jobs start to look a bit ugly after 3 weeks. Anyway he starts going on like this:
"right, well, from now on I want you to tell me the day before you go there so I can meet you there and make sure you are doing it right. I want you to hard prune everything right back, and I dont mean a soft prune, I mean prune the shrubs down to the ground. I want you to pull and spray all the weeds,.etc etc etc..."
I explained that extra work would need to re-quoted and he said that I must do it as I have allowed it to get 'out of control'. I explained that our original quote that was agreed to is just a light prune, which I have been doing.
I then asked if he thought I had been there 3 weeks ago and he implied that I hadnt been there in mths so I explained that if there is a lack of trust then their is no point to continuing the service.
He then started raising his voice and carrying on so I hung up.
He later sent me some photos of a lawn with 3 weeks growth on it with an accusation of some sort.
I am now enjoying a beer.