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Removing Bad Fruit

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Removing Bad Fruit
#1

No this is not a topic about pruning fruit trees... its about removing bad clients from the business. Something I noticed early on after I started my business and was making a living from it, was that I the majority of calls I was getting from clients were all coming from only the tiniest minority. And as the years went on, I kept seeing exactly the same pattern. The majority of calls I was receiving about delaying services, questions, issues etc, were all coming from only the tiniest minority of clients. I started calling this client type "bad fruit". While the overwhelming majority were all silent, and only called to delay a service or ask a question or or enquire about a possible problem when they were genuine only. After I optimised my business many years ago, I removed these clients in particular, and all calls coming into the business from existing clients went down by around 95%. These days whenever I come across this type of client, which are probably less than 1%, I remove them as time permits, and only after I have given them ample opportunity to prove themselves first... and so the overwhelming majority of pointless issues I have to deal with, including delayed services, are eliminated almost completely. Leaving me with a very easy to run, and reliable business with very little stress.
Posted 09 January 2013 - 04:11 PM

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drewebb
drewebb

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Removing Bad Fruit
#2

Ditto

 


Posted 08 September 2018 - 04:52 PM

Grae
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    testing where this goes

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Removing Bad Fruit
#3

for those that don't know why eyes bulge, listen carefully


Posted 14 November 2018 - 01:18 AM

read between the lines, if he seems drunk, he possibly is





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